FAQ

ShafaaTM means healing. SHAFAA is a premium brand magic mushroom, aka shrooms, product, developed by a team of scientists and impact entrepreneurs that pride themselves on offering exceptional products and customer care while guiding you on the path of higher consciousness.

Absolutely! If you have landed on our website, chances are you have been referred to us by a friend. In fact, 78% of our clients have indicated they heard about SHAFAA products through referrals. This speaks to our devotion to offering high quality products and customer satisfaction.

You can contact us with any questions you may have – our knowledgeable staff are eager to assist you and address your concerns.

Almost every dispensary or website will claim that their products are lab-tested without providing any proof or documentation to support these claims. Our in-house scientist goes the extra mile to have SHAFAA’s extract products such as tinctures, gummies and edibles made with psilocybin extract tested and verified by independent labs for shelf-life, dosage and safety. We excel in analytical chemistry of plant medicines and fungi.

Yes! In Canada, authorities cannot interfere with your mail because the Post Office Corporation Act prevents them from getting warrants to seize mail. To the end of December, we had shipped magic mushrooms, edibles, and microdosing products to over 1500 Canadians coast to coast without any issues whatsoever.

Anyone with a Canadaian shipping address who is over the age of 19 can buy on www.shafaa.ca.

We do not sell to minors – we are very strict on this policy and there are no exceptions. We request a copy of government-issued ID such as driver’s license and passport on your first purchase. You will be asked to upload a copy of your Government ID under “My Account” portal and “Account Details” tab. You can cover your ID number and issue date, etc. We only require your name and date of birth and it must match the purchaser’s name.  

The extra verification is done to ensure that we maintain a safe and secure community. If you don’t verify your age or we determine you’re underage, we’ll cancel your order and fully refund your payment.

Becoming a member is easy and free – register for an account now. You must be at least 19 years of age and have Canadian shipping address. We will ask you to upload your government-issued ID for verification. For privacy reasons, feel free to cover up everything except your name and date of birth. Your ID is permanently deleted after verification. This is a one-time process and won’t be required for future orders.  

We only ship coast to coast within Canada at this point.

We have received tens of requested and inquiries from the US for SHAFAA products to be shipped across border. As soon as the regulatory framework allows for that, we will be happy and honored to ship our products to the US. Thank you for your interest and your commitment to healing and wellness.

We recognize the importance of maintaining 100% privacy and providing an opportunity for members to be able to purchase our products discretely. We handle all of our client’s information such as name and address with CRM (customer relationship management) software that is compliant with the Canadian Digital Privacy Act and PIPEDA . This software is equipped with top end in-transit encryption, advanced TLS (1.0, 1.1, and 1.2) protocols, and 2,048-bit keys.

We understand that privacy is of utmost importance to our clients. We use generic prepaid envelopes or a plain white box to package your items. We ship all our products in airtight, smell-proof, vacuum-sealed packages for protection and to seal in the freshness. Your order will arrive in a discreet, unmarked package. Your real address and name must be on the package to ensure proper delivery. There is nothing written on the outside of the envelope/box that would indicate the contents inside.

You’ll be provided a tracking number so you can track your order.

At this time, we accept Interac e-transfers from Canadian banks. Unfortunately, we do not accept PayPal or credit cards at the moment. We are working on introducing more payment options in the near future, including cryptocurrencies.

When you complete your order in our shop and check-out, you will be given an Order Number, our e-mail address for INTERAC transfer, a security question and a unique security password. Please use these information to setup and send the online e-mail transfer.

If you don’t see your order confirmation in your e-mail, please check your SPAM folder and unmark it as spam e-mail and it will appear in your regular inbox the next time. If you need more information on sending an Email Money Transfer, check Interac help page. In case you still need help, we would be happy to help you with the process. 

We offer FREE shipping on all orders over $99. Orders below $99 are charged $15 flat rate for shipping. All orders are processed as expressed shipments and come with a tracking number.

Once shipped, your expected delivery date is usually within 2-3 business days for major centres and 3-5 business days for rural locations within Canada. Shipping couriers do not deliver on weekends and holidays.

While we cannot offer returns on consumable products amid COVID-19 pandemic, your satisfaction is guaranteed with us. If you have any concerns with your products or simply want to provide us with feedback, please feel free to contact us and we will be pleased to assist you. We will not rest until you are satisfied. 

To be able to refer SHAFAA to your friends and earn the $20 coupon, you should be already a member on the SHAFAA website.

To invite your friends, log in to your account and go to “My Account” Dashboard (or simply click on Refer-A-Friend button. At the bottom of the Dashboard tab, you will find your unique Referral URL. Copy and share your URL with your friends. Encourage them to use the link to register on the SHAFAA’s website. When they make a purchase, you BOTH would get a $20 referral discount coupon.

The coupon will appear on the “REFERRAL COUPONS” tab, under “My Account”. and yes! you can claim this as many times as you refer new friends!

Businesses / Vendors / Resellers

Yes. Please fill out our Reseller Application in details and our sales team will contact you within 24 hours.

We have our own testing lab and access to HPLC and GC/MS and other analytical examination devices. We follow our own protocols and standards to test your psilocybin products for their active components (psilocybin, psilocin, and etc) and compositions and provide you a report that can add remarkably to the value of your product.

This is a high-quality boutique service we are offering to our valued partners. For inquires, please leave us a line at the “Contact Us” page and describe in detail what is that you want to do, how many samples you have, if you have already extracted your active components or want our lab to do so and etc.